Returns

All sales are final and are non-refundable on all herbal, ingestible & body care products. All other merchandise may be returned within 15 days of original purchase date in like new condition. Returns are accepted online through normal return process or at our location in West Chester, PA via original purchase method.

Exchanges (if applicable)

If you need to exchange an item and you meet the return policy criteria, send us an email at info@thepranahouse.com and send your item to: 104 S High St West Chester, PA 19382 or stop on in to our shop during business hours.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an e-gift certificate will be emailed to you (Please ensure we have your correct email address on file.)

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and the gift giver will find out about your return.

Shipping

To return your product, you should mail your product to: 104 S High St West Chester, PA 19382

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.