All sales are final and are non-refundable on all herbs & body care products. All other merchandise may be returned within 14 days of original purchase date in like new condition. Returns are accepted online through normal return process or at our location in West Chester, PA via original purchase method
Exchanges (if applicable)
If you need to exchange an item and you meet the return policy criteria, send us an email at info@ThePranaHouse.com and send your item to: 109 N Church St West Chester, PA 19380 or stop on in.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and the gift giver will find out about your return.
To return your product, you should mail your product to: 109 N Church St. West Chester, PA 19380
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.